If you're not happy with your purchase for any reason, you can return it or exchange it within 7 days of receipt. Just make sure the item is in the same condition as you received it, with the original packaging and labels attached.
Here's a quick and easy guide to our return and exchange policy:
- Contact us via email within 7 days of receiving your purchase.
- Let us know what you'd like to do. Would you like to return the item for a refund, or exchange it for a different size or style?
- Wait for our response, confirming eligibility for return/exchange. This will include further instructions and any incurred charges.
- Once everything is settled, sit back and wait for item pick-up and redelivery (if applicable).
Please note that you will be responsible for the shipping costs of returning the item to us, as well as the shipping costs of receiving the replacement item.
We know that returning or exchanging an item can be a hassle, so we encourage you to take your time and choose the right size and style for you. (If you’re not sure, here’s how to get your perfect fit.) But if you do need to, our return and exchange policy is here to help!
So shop with confidence, knowing that Kokoon has you covered.
